The Fallacy of Overhead "Liabilities"
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We can be a liability, a burden, people that others must carry. Or we can be assets, driving changes that improve performance.
Paul Hobin
Mar 27, 20194 min read
To Be Unbiased, I Must First See My Bias
We are without prejudice…aren’t we? We can be without prejudice but none of us is without bias – nor should we be.
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Paul Hobin
Feb 28, 20198 min read
Workplace 2050
The evolution in corporate administrative roles since the 1960s is a straight line – from secretary to analyst.
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Paul Hobin
Jan 19, 20198 min read
Did You "Wells Fargo" A Client Today?
How we choose to apply policy to our clients profoundly shapes the relationships. Is it a tool for service, or a weapon?
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Paul Hobin
Dec 28, 20185 min read
Opportunity Knocks – With Client Relationship Management For Internal Customers
If you’re clerical or administrative there’s a badly underserved function right under your nose that’s an opportunity to shine.
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Paul Hobin
Nov 26, 20182 min read
70% – The Perfect Satisfaction Survey Score
Too many service providers create surveys that intentionally or unintentionally guarantee high marks regardless of how clients feel.
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Paul Hobin
Sep 16, 20187 min read
Jim Collins: The Best Author in Business Books
Collins’ business writing is different because it’s not his or anyone’s opinion. It is the product of years of research on one question.
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Paul Hobin
Jul 5, 20185 min read
"Transactional" Roles Are Dead (And Have Been For 20 Years)
Viewing roles as transactional is an obsolete way of thinking based on a 1960s view of how the corporate administrative machine should work.
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Paul Hobin
May 7, 20186 min read
"You Think Too Broadly" - Getting More Value With Every Hire
“Perfect” hires with narrowly focused attention and ability are the right choice with decreasing frequency, heading straight for zero.
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Paul Hobin
Mar 30, 20188 min read
Challenged by Employee Engagement? That's Not What You Hired Them For (Among Other Problems)
Looking around my department I saw the usual blasé attitude about engagement from many of my colleagues. Work was……well, work.
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Paul Hobin
Feb 15, 20187 min read
The Myth of the Overqualified Candidate
“Overqualified” is nonsense, and employers are missing tremendous opportunity by automatically disqualifying overqualified candidates.
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Paul Hobin
Jan 8, 20184 min read
The Christmas Gift: Smart-A** Quip; Deep Ideology
We often say things on T-shirts and bumper stickers that are very close to our hearts and actually very important.
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Paul Hobin
Dec 24, 20172 min read
On Firing
Lack of firing is not a sign of a good workplace, nor ironically is it even an indicator of job security.
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Paul Hobin
Dec 7, 20174 min read
Heresy: Cost Savings Just Don't Matter
Cost savings are not procurement's highest calling. Our highest calling is simple, obvious, and can be accomplished by any buyer.
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Paul Hobin
Nov 7, 20172 min read
Opinion: The "Side Hustle" Is Bull
I’m tired of people writing about the “side hustle” as if it were an entrepreneurial gold mine and not having two jobs in order to survive.
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Paul Hobin
Oct 26, 20179 min read
Workload: Sink or Swim – It’s Mostly Perception
“Excessive” workload is in your imagination…..if you’re working for the right kind of company, and the right kind of manager.
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Paul Hobin
Aug 17, 201726 min read
Client Relationship Management for Internal Customers
CRM strategies, purposefully applied, can greatly improve the service, productivity and profile of internal service providers.
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