We can be a liability, a burden, people that others must carry. Or we can be assets, driving changes that improve performance.

We are without prejudice…aren’t we? We can be without prejudice but none of us is without bias – nor should we be.

The evolution in corporate administrative roles since the 1960s is a straight line – from secretary to analyst.

How we choose to apply policy to our clients profoundly shapes the relationships. Is it a tool for service, or a weapon?

If you’re clerical or administrative there’s a badly underserved function right under your nose that’s an opportunity to shine.

Too many service providers create surveys that intentionally or unintentionally guarantee high marks regardless of how clients feel.

Collins’ business writing is different because it’s not his or anyone’s opinion. It is the product of years of research on one question.

Viewing roles as transactional is an obsolete way of thinking based on a 1960s view of how the corporate administrative machine should work.

“Perfect” hires with narrowly focused attention and ability are the right choice with decreasing frequency, heading straight for zero.

Looking around my department I saw the usual blasé attitude about engagement from many of my colleagues. Work was……well, work.

“Overqualified” is nonsense, and employers are missing tremendous opportunity by automatically disqualifying overqualified candidates.

We often say things on T-shirts and bumper stickers that are very close to our hearts and actually very important.

Lack of firing is not a sign of a good workplace, nor ironically is it even an indicator of job security.

Cost savings are not procurement's highest calling. Our highest calling is simple, obvious, and can be accomplished by any buyer.

I’m tired of people writing about the “side hustle” as if it were an entrepreneurial gold mine and not having two jobs in order to survive.

“Excessive” workload is in your imagination…..if you’re working for the right kind of company, and the right kind of manager.

CRM strategies, purposefully applied, can greatly improve the service, productivity and profile of internal service providers.