Simplicity and simplifying things isn’t all it’s cracked up to be. Too often the well-intentioned – but misguided – take it too far.

We can be a liability, a burden, people that others must carry. Or we can be assets, driving changes that improve performance.

We are without prejudice…aren’t we? We can be without prejudice but none of us is without bias – nor should we be.

The evolution in corporate administrative roles since the 1960s is a straight line – from secretary to analyst.

Too many service providers create surveys that intentionally or unintentionally guarantee high marks regardless of how clients feel.

Collins’ business writing is different because it’s not his or anyone’s opinion. It is the product of years of research on one question.